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Overview

GENERAL SUMMARY

The Program Director provides operational leadership for the Women’s Outpatient Program, including pelvic floor therapy, primary care, menopause care, women’s focused specialty and obesity management. This role is responsible for building, launching, and managing a high-performing outpatient program that expands access, improves patient experience, and drives growth. The Program Director partners closely with the Women’s Medical Director. The Medical Director defines clinical strategy, standards, and care models. The Program Director translates that direction into day-to-day operations, staffing models, workflows, and measurable performance outcomes.

Program Development and Growth

  •  Build and operationalize the outpatient women’s health program across defined services
  •  Develop scalable care delivery models aligned with system strategy
  •  Identify growth opportunities and expand services based on demand and outcomes
  •  Support development of a differentiated women’s health offering

Operations Management

  • Monitor daily operations across all outpatient program components
  • Design and implement efficient workflows, scheduling models, and patient flow
  • Ensure appropriate staffing models across clinical and support roles
  • Monitor capacity, access, and throughput to meet demand targets

Partnership with Medical Director

  • Partner on care model design and implementation
  • Execute clinical strategies, protocols, and standards defined by Medical Director
  • Provide operational input into program planning and expansion
  • Align on performance metrics including quality, experience, and growth

Financial and Performance Management

  • Awareness of outpatient financials
  • Track and improve key performance indicators:
  • Volume and growth
  • Access (wait times, new patient availability)
  • Patient experience
  • Operational efficiency
  • Identify and execute performance improvement initiatives

Patient Experience and Access

  • Improve access to women’s services across outpatient settings
  • Design patient-centered care pathways across specialties
  • Reduce barriers to care and improve navigation across services

Care Integration and Coordination

  • Coordinate services across pelvic floor therapy, primary care, menopause care, and obesity management
  •  Ensure seamless referrals and handoffs across the care continuum
  • Support integration with broader women’s services network

Physician and Provider Collaboration

  • Support provider engagement and alignment within the program
  • Partner with physicians and advanced practice providers on operational needs
  • Assist with onboarding and integration of new providers

KNOWLEDGE AND SKILLS

  • Strong operational leadership in ambulatory or outpatient settings
  • Ability to translate strategy into execution
  • Financial and data-driven decision-making skills
  • Strong collaboration and relationship management
  • Ability to manage cross-functional teams

EDUCATION AND EXPERIENCE

  • MD degree required
  • 5+ years of healthcare operations experience
  • Experience in women’s health, ambulatory care, or service line leadership preferred
  • Demonstrated experience in program developm

    Hospital Description

    AdventHealth Shawnee Mission, located in Merriam, Kansas, is a 504-bed acute care hospital serving the Kansas City metro area, particularly Johnson County. Formerly Shawnee Mission Medical Center, it joined the AdventHealth network in 2002, guided by a mission to provide faith-based, whole-person care that nurtures physical, emotional, and spiritual health. Established in 1962, the hospital has deep roots in the community, originating from a collaboration between local leaders, the Johnson County Medical Society, and the New Haven Seventh-day Adventist Church to meet the area’s growing healthcare needs.

    The hospital offers comprehensive services, including emergency care, cancer treatment, cardiology, neurology, maternity, bariatric surgery, and behavioral health, supported by over 700 physicians across 50 specialties and more than 3,300 employees. Its state-of-the-art AdventHealth Cancer Institute, accredited by the Commission on Cancer, provides advanced treatments like MRI-guided radiation therapy, doubling patient capacity with a new $76.5 million facility opened in 2024. The B.E. Smith Family Center supports children with developmental disabilities, and the Birth Center is renowned for delivering more babies annually than any other Kansas City hospital.

    Community Description

    Located in suburban Kansas City, Shawnee Mission is one of the country's wealthiest communities with beautiful established neighborhoods, upscale shopping centers, and nationally top-ranked public-school systems.  It sits in the heart of Johnson County, which offers an extensive park and trail system that includes 24 trails extending over 98 miles. The Kansas City area is home to great professional and college sports teams and is the host of the FIFA World Cup in 2026. There is an incredible entertainment scene featuring the Kauffman Performing Arts Center, the Nelson-Atkins Art Gallery, and the T-Mobile Center.  We are known for our World Class BBQ but also have culturally diverse high end dining options.  With all the offerings of a big city, Kansas City has a small town feeling that our providers affectionately referred to as a hidden gem.